Delivery

Delivery is the charge we make for internet order processing, item selection, packaging, shipping transportation and handling. We cannot guarantee delivery times once your order leaves our warehouse, but we do our best to provide accurate estimates. Delivery charges are subject to change, and are dependent on the final shipping destination, which will be determined when you place your order. All UK shipping is done via Royal Mail.

We offer FREE UK Delivery on particularly large bulk orders. Please contact us for details.

Estimated Delivery Times

  • Delivery times below are estimated delivery times only and assumes orders are placed before 2.00 p.m. (GMT) Monday – Friday.
  • Orders placed later on Friday or on Saturday will not be processed until Monday.
  • Re-delivery charges may be added to orders if we try unsuccessfully to deliver your order more than once.
  • All delivery estimates exclude weekends and assume deliveries are made on business days only. unless by prior arrangement.
  • all shipping will be done by royal mail next day shipping if made before 2pm or 1st class will be 2 days
Shipping and Delivery
Destination STANDARD
2—3 day shipping
PRIORITY
Next business day
UK Mainland £5.00 * £10.00 *
Highlands / Islands POA N/A
International POA N/A

*before tax and additional charges

Returns and Replacements

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of defective merchandise with a reason for the return. Merchandise returned for any other reason should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation. Please allow 10 to 14 days for Twizu to process your return.

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